Refund policy

At JL Beach Wear, we want every purchase to be a fully satisfying experience. Below are the conditions that apply to returns, exchanges and refunds.

1. Right of withdrawal (14 days)

In accordance with EU distance-selling regulations, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without needing to give a reason.

To exercise this right, contact our customer service at the address listed on the website, quoting your order number.

2. Return conditions

• The item must be returned new, unworn, unwashed, and in its original packaging.
• The adhesive hygiene sticker must remain intact and unremoved for all swimwear and underwear items — for hygiene reasons, no return will be accepted if this sticker has been removed.
• Sale items, personalised items, or limited-edition pieces marked as non-returnable are not eligible.

3. Inspection upon receipt

We recommend checking your parcel as soon as it arrives. Any issue (missing, defective, or damaged item) must be reported within 48 hours of delivery, with photos attached, to allow for a swift resolution.

4. Return procedure

• Contact our customer service to obtain return authorisation and the shipping address.
• Carefully pack the item in its original condition.
• Return shipping costs are the customer's responsibility, except in case of our error or a defective item.

5. Refund

Once the returned item has been received and inspected, the refund will be issued to the original payment method within a maximum of 14 days.

6. Exchange

If you would like to exchange an item for a different size or colour, contact our customer service — exchanges are subject to stock availability.